Frequently Asked Questions

Wedding

MagicWand Frequently Asked Questions

What photo formats do you support?
You can currently send photos in the following formats: .jpg & .tiff.

Is there a size limit for photo uploads?
Yes, photos must be 8 MB or less.

What does it mean that my photo is below the minimum requirements? How do I know if my photo is suitable for printing?
The photo you chose may be too small for the product you selected. This can result in a grainy or pixilated final product. In addition, attempting to resize the photo might distort the image quality. Since the overall appearance of your stationery is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos. If you have a larger version of a photo, or if you have another snapshot that would be more suitable for a product, please use that photo instead.

Will you edit my photo?
An in-house photo expert will perform complimentary photo touch-ups. This includes brightening and sharpening your photo images for optimal printing and removing red eye. If there are any recommendations on how to enhance your photo (e.g., cropping, coloring), we will contact you personally to discuss these changes.
All color pictures can be converted to black and white or sepia tone for no additional charge.

What guidelines should I follow when submitting my photo?
Always send the original photo from your digital camera, shot in the highest resolution your camera will support. When uploading your photo, our service will alert you if the photo size is too small (this is a calculation of actual dimension and pixel size), so please follow the instructions if it asks you to upload a higher resolution photo. For digital photo newbies, photos taken in low resolution on the camera or converted to a lower resolution version once on the computer simply means that there are fewer pixels per inch (or less photo per inch). While the naked eye may not notice a difference on the screen, the printer will print fewer pixels (or photo) per inch and the output will be very noticeable. Remember, the more pixels (or photo) per square inch, the less white space (which causes fuzziness) and thus a more beautiful reproduction onto paper.

How do I Submit Photos?
Images must be emailed with your order number, email address and first/last name to kristen@magicwanddesigns.com. Color images can be converted to black and white or sepia tone at no additional charge. Please specify this request when submitting your photo.

While it may be tempting to crop the photo or stamp out something you see on your own, please be assured that our designers are professionally trained and can do the best job of enhancing your photo. If you have very specific instructions, feel free to note that in the special instructions box when uploading your photo or contact us!

What is MagicWand's professional photographers copyright policy?
MagicWand respects and upholds the legal rights of photographers and image authors. If you have a copyrighted image and wish to use if for personalizing your item(s), please contact the photographer to request a signed copyright release for your own records.

If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use," and that you are unaware, or are unable to contact the photographer.

Copyright Indemnification. Purchaser agrees to hold harmless MagicWand for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against MagicWand for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

What is your Return Policy?

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 45 days of receiving your order to initiate an exchange or return authorization. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout).

In the case of a MagicWand error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.

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